89fb Privacy Policy

Our Commitment to Your Privacy

At 89fb, we take the privacy and security of our players with the utmost seriousness. This Privacy Policy applies to all users of the 89fb platform, including visitors and registered account holders located in Bangladesh. By using our website at 89fb.ws, you acknowledge that you have read, understood, and agree to the practices described in this document.

This policy covers all personal data processed by 89fb in connection with account registration, identity verification, payment processing, customer support, and general platform usage. We reserve the right to update this policy periodically, and any changes will be communicated to registered users via the email address on file. Continued use of the platform following notification constitutes acceptance of the revised policy.

Information We Collect

To provide a safe, fair, and compliant betting and casino experience for players across Bangladesh — including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and beyond — 89fb collects certain categories of personal information. Collection occurs at the point of registration, during account verification, when you make deposits or withdrawals, and throughout your ongoing use of the platform.

• Identity data: full name, date of birth, nationality, and government-issued ID details (as required for Know Your Customer verification).
• Contact data: email address, mobile phone number, and residential address (city/division in Bangladesh).
• Financial data: payment method details (bKash, Nagad, Rocket, Upay, Visa, Mastercard), transaction history, deposit amounts, and withdrawal requests.
• Technical data: IP address, device type, browser type and version, operating system, and session timestamps.
• Behavioural data: pages visited, games played (cricket betting, slots, live casino, crash games), wagering history, bonus redemptions, and session duration.
• Communications data: records of customer support interactions, emails, and chat messages sent to or from 89fb.

We do not knowingly collect personal information from individuals under the age of 21. The 89fb platform is strictly intended for adults aged 21 and above. If we become aware that a minor has provided personal data, we will delete that information promptly.

How We Use Your Information

89fb processes personal data only for legitimate, clearly defined purposes. We do not use your information beyond the scope described below. The primary purposes for which your data is processed include:

• Account management: creating and maintaining your 89fb player account, verifying your identity, and managing your profile settings.
• Transaction processing: facilitating secure deposits via bKash, Nagad, Rocket, and Upay, processing withdrawal requests, and maintaining accurate financial records.
• Customer support: responding to queries, resolving disputes, handling complaints, and improving our service delivery based on your feedback.
• Responsible gaming compliance: monitoring play patterns to identify potential problem gambling behaviour and facilitating self-exclusion or limit-setting tools where appropriate.
• Marketing communications: sending you relevant bonus offers, promotional updates, and game announcements — only where you have given explicit consent and can opt out at any time.
• Platform improvement: aggregated and anonymised analytics to understand user behaviour, optimise game performance, improve site navigation, and develop new features.

Data Sharing & Third-Party Disclosure

89fb does not sell, rent, or transfer your personal data to third parties for their own commercial gain. We may, however, share limited data with trusted service providers and business partners who assist us in operating the platform, under strict confidentiality obligations. These partners include:

• Payment processors (bKash, Nagad, Rocket, Upay, Visa, Mastercard) for the purpose of executing deposits and withdrawals securely.
• KYC and identity verification providers who assist us in confirming player identities and meeting responsible gaming obligations.
• Game content providers and software technology partners (Pragmatic Play, Evolution Gaming, Spribe, Ezugi, Microgaming, NetEnt) who power the games on our platform.
• Fraud prevention and security monitoring services, where disclosure is necessary to protect the platform and its users from illegal activity or financial crime.

In all cases, third parties acting on our behalf are contractually required to handle your data securely, use it only for the specified purpose, and return or destroy it once the engagement is complete. We do not authorise any third party to use your personal data for their own independent marketing or promotional activities.

Payment & Financial Data Security

All payment transactions on 89fb — whether you are depositing funds via bKash, Nagad, or withdrawing your winnings — are processed over encrypted connections. We apply SSL encryption to every financial data transfer. Card details processed via Visa and Mastercard are handled by PCI-DSS compliant payment gateways, and 89fb does not store your full card number on its own servers at any time.

Transaction records are retained for a minimum of five years to comply with financial record-keeping obligations and to facilitate dispute resolution. These records are accessible to our finance and compliance teams only, under strict role-based access control policies. Players may request a statement of their transaction history at any time by contacting support.

Cookies & Tracking Technologies

89fb uses cookies and similar tracking technologies to ensure the platform functions correctly, remember your preferences, and deliver a personalised experience. You can control cookie behaviour through your browser settings, though disabling certain cookies may affect platform functionality. The main types of cookies we use are described below:

How Long We Keep Your Data

89fb retains personal data for as long as is necessary to fulfil the purpose for which it was collected, subject to any applicable legal retention requirements. In general terms: account data is held for the duration of your active membership plus a reasonable period thereafter; financial records are retained for a minimum of five years; identity and KYC documents are held for a minimum of five years following account closure; marketing consent records are retained for the lifetime of your consent, plus a reasonable period to evidence compliance.

Once data is no longer required, we securely delete or anonymise it in accordance with our internal data disposal procedures. You may also request earlier deletion of certain data by contacting our support team, subject to any overriding legal obligations we must fulfil.

Your Data Rights as a Player

As a registered player on 89fb, you hold a number of important rights in respect of your personal data. We are committed to honouring these rights promptly and without undue delay. Your rights include:

• Right of access: you may request a copy of all personal data we hold about you, free of charge, within a reasonable timeframe.
• Right to rectification: if any personal data we hold about you is inaccurate or incomplete, you have the right to request correction without undue delay.
• Right to erasure: in certain circumstances, you may request that we delete your personal data — for example, where the data is no longer necessary for the purpose it was collected, or where you withdraw consent.
• Right to restrict processing: you may ask us to suspend processing of your data in certain circumstances, such as while you contest its accuracy or object to our use of it.
• Right to object to marketing: you may opt out of receiving marketing communications from 89fb at any time by contacting support or using the unsubscribe option in any marketing email.

To exercise any of the above rights, please contact our support team via email at [email protected]. We will respond to all valid requests within 30 days. In some cases, we may need to verify your identity before processing the request to protect against unauthorised access to your data.

How We Protect Your Data

89fb employs a layered approach to data security. All data in transit between your device and our servers is protected by SSL/TLS encryption. Data at rest is stored on secured infrastructure with role-based access controls, meaning only authorised personnel with a legitimate operational need can access specific categories of personal data. We conduct regular internal security reviews and apply software patches promptly to protect against known vulnerabilities.

While we apply robust security measures, no online platform can guarantee absolute immunity from cyber threats. In the event of a data breach that is likely to result in a high risk to your rights or freedoms, 89fb will notify affected players promptly and take all reasonable steps to contain and remediate the incident. We encourage players to use strong, unique passwords for their 89fb accounts and to contact support immediately if they suspect any unauthorised activity.

Age Restriction — 21+ Only

89fb is strictly an adults-only platform. Players must be 21 years of age or older to register, deposit, wager, or access any game or betting market on the platform. This restriction applies to all users accessing 89fb from Bangladesh and any other jurisdiction. We take underage gambling seriously and have implemented age verification measures at the point of registration to enforce this requirement.

If you believe a minor is using or has gained access to an 89fb account, please report this to us immediately at [email protected]. We will investigate and act swiftly, including suspending the account pending full review. Parents and guardians in households where minors may access shared devices are strongly encouraged to use parental control software to restrict access to gambling-related websites.

Changes to This Privacy Policy

89fb reserves the right to update or amend this Privacy Policy at any time. When material changes are made, we will notify registered users via the email address associated with their account, and the updated policy will be published on this page with a revised effective date. We encourage all players to review this policy periodically to stay informed of how we handle personal data.

Minor updates — such as correcting typographical errors, clarifying existing language, or updating contact details — may be made without notice. The version number and effective date at the top of this page will always reflect the most recently published version of this document.

Privacy Enquiries & Contact

If you have any questions, concerns, or requests relating to this Privacy Policy or the way in which 89fb handles your personal data, our support team is available to assist you. We aim to acknowledge all privacy-related enquiries within 2 business days and resolve them fully within 30 days.

Email: [email protected]